1. Conditions and limitations in providing goods and forwarding services: It is convenient to have warehouses in big cities: Ho Chi Minh, Nha Trang, Da Nang.

2. Details of return and refund policy:

Vori.vn guarantees that the products sold on the website are new and 100% genuine. In the rare case that the product you receive is defective, damaged or not as described, we are committed to protecting our customers with the following return and warranty policy :

2.1 Conditions of exchange – return:

Delivered goods are broken, wrong content or missing. We encourage you to check the external condition of the box and product before payment to ensure that the goods are delivered in the correct type, quantity, color as ordered and that the external condition is not damaged. impact (broken/scratched). If this is the case, please refuse to receive the goods or immediately notify Customer Service so that we can have a timely solution.

2.2. Time of exchange - return:

For products, if there is an error, please contact Vori.com within 3 days of successful receipt for the best support. After 3 working days from the date you receive the goods, we have the right to refuse to support the exchange for the above complaints.

3. Obligations of the seller and the buyer:

- The seller's obligation to fully deliver the goods to the customer who ordered at vori.vn

- Obligation of the buyer: pay the full amount for the order at vori.vn